QUALITY IMPROVEMENT TRAINING

Workshops and Training Courses for Healthcare Organizations

The Quality Coaching Co. is proud to partner with healthcare organizations, professional associations, colleges and universities, and public health agencies to develop customized training programs to meet their unique needs. See how The Quality Coaching Co. can expand your organizations impact, meet the needs of your patients, staff and stakeholders, support your quality improvement and patient safety goals.

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Webinars

On the hunt for virtual training solutions? We host webinars on the latest quality, process improvement and problem-solving methods every month. Register today to reserve your seat in one of our free live webinars. Sessions vary approximately 45-90 minutes and packed full of useful information and tips for facilitating improvements.

After registering, you will receive a confirmation email containing information about joining the webinar, including options to listen by phone or PC. You can project these presentations in a meeting room with an LCD projector to accommodate a large group or attendees can connect at their own

Public Training Workshops

The Quality Coaching Co. is a leading provider of healthcare and public health-centered Lean Six Sigma and Quality Management training certifications. Our public Workshops serve as an affordable, interactive training solution enabling individual to learn the fundamentals needed to identify, lead, and execute quality improvement projects and activities. Attendees describe this workshop as a refreshing approach. We have no jargon, terminology, or lingo and there’s no proprietary software to buy. By focusing on the basics, we show individuals and groups how to make complex problems clearer to find better solutions. Note: our public training programs can be later customized to offer follow-up project support.

Private Training Workshops

The Quality Coaching Co. offers a variety of Lean Six Sigma and Quality Management Workshops to help managers to front-line personnel learn how to thoroughly investigate quality and process issues, identify solutions, and establish problem-solving processes within your healthcare organization.

All workshops can be presented at your site or virtually with a live instructor, so you can choose the training format that works best for your organization’s goals. We also offer a train the trainer certification program to allow you to become a Quality Excellence champion in your organization.

Need training that’s customized specifically for your organization? Contact us for a quote.

Problem-Solving Essentials

Front-line managers and supervisor are faced with problems that must be solved every day. The effectiveness of each manager in successfully solving problems is highly variable. Learning and applying a basic problem-solving framework and applying basic Lean principles, every supervisor and manger can greatly improve their problem-solving effectiveness. Learn a simple but powerful problem-solving framework during this fully customizable course.

What is Included?

  • Total e-Learning: 8hr
  • Total Classroom: 6hr

Note: this course can be employed with our live or virtual blended learning approach

Topics Covered

  • Introduction to Problem Solving
  • A3 Problem Solving
  • PDCA
  • Introduction to Lean for Healthcare
  • Eight Wastes for Healthcare
  • SIPOC
  • Mapping the Process
  • Cause and Effect Diagrams
  • Pareto Analysis
  • Error Proofing

Lean for Healthcare

In the Lean for Healthcare series, team members will now learn the tools necessary to identify and remove waste from a process, sustain the gains made, and improve the operation and safety of their department. Using our blended learning design, healthcare professionals utilize eye-catching online modules to gain a deeper understanding of Lean methodologies. Classroom or virtual sessions allow your Quality Coach to build upon this knowledge and focus the learning for immediate action.

What is Included?

  • Total e-Learning: 6hr

Note: this course can be employed with our live or virtual blended learning approach

Topics Covered

  • Introduction to Lean for Healthcare
  • Eight Wastes for Healthcare
  • 5S Plus Safety for Healthcare
  • Current State Value Stream Mapping for Healthcare
  • Future State Value Stream Mapping for Healthcare
  • Standard Work for Healthcare
  • Visual Mapping for Healthcare
  • Error Proofing for Healthcare
  • Kaizen Event for Healthcare
  • Workplace Design for Healthcare
  • Flow and Pull Systems for Healthcare

Lean Six Sigma Yellow Belt for Healthcare

A Lean Six Sigma Yellow Belt is typically a supervisor or team member who contributes process-specific subject matter expertise in order to improve the impact and success of the Quality Improvement project. The Lean Six Sigma Yellow Belt course skillfully blends the tools of Lean with the rigor of the DMAIC methodology. Yellow Belt training provides you with an introduction to quality management and the basic tools of Six Sigma, allowing you to effectively support your Green and Black Belt Team members.

What is Included?

  • Total e-Learning: 12hr
  • Total Classroom: To be determined based on your blended learning classroom approach.

Note: this course should be employed with our blended learning approach

Topics Covered

  • Six Sigma Introduction
  • Introduction to Lean
  • Voice of the Customer
  • SIPOC
  • Mapping the Process
  • 5S Plus Safety
  • Eight Wastes
  • Pareto Analysis
  • Scatter Diagrams
  • What is Statistics?
  • Organizing and Presenting Data
  • Cause and Effect Diagrams
  • Visual Management
  • Selecting the Solution
  • Control Charts
  • Controlling the Process

Lean Six Sigma Green Belt for Healthcare

Lean Six Sigma is a disciplined quality improvement approach that focuses on reducing waste, increasing customer satisfaction, and reducing variability form improved profits…among other benefits.

Green Belts are typically process managers/leaders, who manage a couple of projects each year in their function specific area of their organization while maintaining their regular work duties. Our Lean Six Sigma Green Belt for Healthcare course artfully blends the tools of Lean with the rigorous DMAIC problem-solving methodology and statistical toolset.

Using our blended learning design, healthcare professionals utilize eye-catching online modules to gain a deeper understanding of Lean methodologies. Classroom or virtual sessions allow your Quality Coach to build upon this knowledge and focus the learning for immediate action.

What is Included?

  • Total e-Learning: 28hr
  • Total Classroom: To be determined based on your blended learning classroom approach.

Note: this course should be employed with our blended learning approach

Topics Covered

  • Six Sigma Introduction
  • Introduction to Lean
  • Managing the Project
  • Kaizen Event
  • Voice of the Customer
  • SIPOC
  • Mapping the Process
  • Eight Wastes
  • Current State Value Stream Mapping
  • Future State Value Stream Mapping
  • Process-Based Costs
  • What is Statistics?
  • Organizing and Presenting Data
  • Pareto Analysis
  • Scatter Diagrams
  • Measures of Central Tendency
  • Measures of Dispersion
  • Descriptive Statistics: Self Assessment
  • Measurement System Analysis
  • Introduction to Process Capability
  • Process Capability Assessments
  • Cause and Effect Diagrams
  • Failure Mode and Effects Analysis
  • Induction to Design of Experiments
  • 5S Plus Safety
  • Visual Management
  • Error Proofing
  • Standard Work
  • Total Productive Maintenance
  • Workplace Design
  • Changeover Reduction
  • Flow and Pull Systems
  • Selecting the Solutions
  • Control Charts
  • Controlling the Process
  • A3 Problem Solving
  • Introduction to TOC

Quality Improvement Capstone Project Simulation

Our Capstone Project Simulation, designed for teams that do not have ready access to a real-life project opportunity post training, is a rigorous quality improvement event. Using step-by-step DMAIC methodology, you will address a familiar problem that is in desperate need of a solution. During this Project Simulation, you will work on a learning team, be guided through e-Learning, and mentored by our Quality Coach. Everything you need to complete the project is access online: templates, tutorials, learning reviews, simulations, data sets and more.

Delivered in one, three, or four-day project sessions (depending on the LSS Belt course), our Capstone Project Simulation presents a unique opportunity to apply the skills and tools learned in the Lean Six Sigma courses.

Benefits of the QI Capstone Project Simulation?

  • Use the Define, Measure, Analyze, Improve, Control methodology in a real-world situation to help you truly understand Quality Improvement;
  • Identify root cause of the problem, simulate options, and test potential solutions for improvement and implementation;
  • Utilize LSS tools in a demanding setting to effectively solve a problem and sustain the gains made through continuous improvement;
  • Work in a team environment, as is customary for most QI projects;
  • Measure your success – as all results are tracked and reported, including a final.

Leading Change Management

The truly empowered quality improvement team member has not only acquired the necessary knowledge to implement quality improvement, they have developed the true leadership skills needed to run effective teams. Using our Blended Learning Design, participants utilize visually eye-catching online modules to gain a deeper understanding of Leadership methodologies. Classroom or virtual sessions allow your Quality Coach to build upon this knowledge and focus the learning for immediate action.

What is Included?

  • Total e-Learning: 8hr
  • Total Classroom: To be determined based on your blended learning classroom approach.

Note: this course should be employed with our blended learning approach

Topics Covered

  • Understanding Change
  • Managing Change
  • Introduction to Conflict Management
  • Conflict Management Tools
  • Emotional Intelligence
  • Effective Communication
  • Active Listening
  • Diversity and Inclusion
  • Generational Diversity

Facilitation Skills